PisangBet is fully committed to protecting the privacy and personal data of every player in Malaysia. This policy transparently explains how we collect, use, store, and safeguard your information.
🛡️ Our Privacy Commitment
Six pillars of data protection we uphold for every player in Malaysia
All data transmitted between your device and PisangBet's servers is protected by 256-bit SSL encryption — the same highest-grade security technology used by Malaysia's leading banks such as Maybank and CIMB.
PisangBet never sells or shares your personal data with third-party advertisers without your explicit consent. Data is only shared with operational partners who have signed strict data protection agreements.
You have full control over your personal data. Through your PisangBet account settings, you can access, update, download a copy of, or request deletion of your data at any time.
Your data is stored on servers equipped with multi-layered protection, including firewalls, intrusion detection systems, and regular backups. Both physical and digital access to our servers is strictly restricted.
In the event of any data security breach that may affect your account, PisangBet is committed to notifying you within 72 hours via email and an in-platform notice.
PisangBet operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We have an appointed Data Protection Officer (DPO) to ensure ongoing adherence to all legal requirements.
Welcome to PisangBet's Privacy Policy. This document transparently explains how our online casino platform collects, processes, stores, and protects your personal data when you use our services at pisangbet.ws.
PisangBet takes our responsibilities under Malaysia's Personal Data Protection Act (PDPA) 2010 seriously. We believe privacy is more than a legal obligation — it is a fundamental right of every player who trusts our platform.
By using PisangBet's services, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
An overview of PisangBet's privacy commitments
This Privacy Policy applies to all users who register, browse, or use the PisangBet platform in any capacity. This includes players using our online casino services (slots, Live Casino, baccarat, roulette, blackjack), the Sports Betting section (Malaysia Super League football, EPL, badminton, e-sports), as well as all promotions and customer support services.
PisangBet is the data controller for the personal information you provide to us. This means we are responsible for ensuring your data is collected, processed, and stored in accordance with the laws and principles set out in this Privacy Policy.
This policy covers:
Information PisangBet collects from you
PisangBet collects various categories of personal data depending on how you interact with our platform. We only collect data that is strictly necessary to provide the services you request.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account registration, KYC verification |
| Contact Information | MY phone number, email address | Registration form |
| Financial Information | Bank account numbers, e-wallets (TNG, GrabPay, Boost, ShopeePay, DuitNow) | Deposit / withdrawal processing |
| Game Data | Betting history, wins/losses, favourite games | In-platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Communication Data | Support chat records, emails sent to us | Customer support interactions |
PisangBet never store full credit or debit card numbers. All sensitive payment information is processed directly through certified payment providers and never passes through our servers.
Purposes for processing your personal data
PisangBet uses your personal data for the following purposes, all of which are lawful and necessary to deliver high-quality services to players in Malaysia:
Who may receive your data and under what circumstances
PisangBet takes a highly cautious approach to sharing personal data. We do not sell or share your data with third parties for their own marketing purposes. Your data may only be shared in the following circumstances:
PisangBet never sell, rent, or trade players' personal data to advertisers, data brokers, or any third party for commercial gain. This is an unconditional commitment on our part.
The technical and organisational measures we have in place
PisangBet continually invests in security infrastructure to ensure your data remains protected at all times. Our security measures include:
While no system can guarantee absolute 100% security, PisangBet applies the highest available industry security standards. Should a security incident occur that affects your data, we will notify you within 72 hours.
How we use cookies to enhance your experience
PisangBet uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the PisangBet platform.
The controls you have over your personal data
As a PisangBet player and data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@pisangbet.ws. We will process your request within 30 business days.
How long PisangBet retains your data
PisangBet retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For as long as the account remains active | Service provision |
| Financial Transaction Records | 7 years | AML Legal Requirements |
| KYC / Identity Verification Records | 5 years after account closure | PDPA & AML Compliance |
| Support Communication Logs | 3 years | Dispute resolution |
| Analytics Data (anonymised) | 26 months | Service improvement |
| Security Logs | 12 months | Fraud detection |
Once the applicable retention period has ended, your data will be securely deleted or anonymised in accordance with PisangBet's established data deletion procedures.
Dedicated protection for underage users
PisangBet services are exclusively for individuals aged 18 and above only. PisangBet does not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that we have collected personal data from an individual under the age of 18, we will take immediate steps to:
If you become aware that a minor has registered a PisangBet account, please contact us immediately at privacy@pisangbet.ws so that we may take the appropriate action.
How to contact us regarding your data privacy
PisangBet has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with data protection laws. If you have any questions, concerns, or wish to exercise your rights regarding your personal data, you may reach us via:
We are committed to responding to all privacy-related enquiries within 5 business days and resolving data rights requests within 30 business days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner.
This Privacy Policy may be updated from time to time. You will be notified of any significant changes via email or an in-platform notice on PisangBet. Continued use of our platform following such notice constitutes acceptance of the updated policy.
PisangBet safeguards your privacy to the highest security standards. Register now and enjoy 1,500+ of Malaysia's best online casino games with complete confidence that your data is always secure with us.