PisangBet Terms & Conditions – Malaysia Online Casino Platform Terms of Use

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Player") and PisangBet ("Company", "We", or "Platform"). By accessing or using PisangBet's services in any way, you accept and agree to be fully bound by these terms.

Acceptance of these terms takes effect automatically when you:

• Registering a new account on the PisangBet platform
• Log in to your existing account
• Making any deposit or financial transaction
• Using any games, slots, Live Casino, or Sports Betting services
• Claiming any bonus or promotion offered by PisangBet

PisangBet services are available only to individuals who meet the following requirements:

• Minimum Age: You must be at least 18 years old at the time of registration. PisangBet enforces strict age verification and reserves the right to request supporting documents at any time.
• Legal Capacity: You must have full legal capacity to enter into a legally binding agreement.
• One Account Only: Each individual is only permitted to hold ONE PisangBet account. Registering multiple accounts is strictly prohibited.
• Non-Employee: Employees, contractors, agents, and immediate family members of PisangBet staff are not eligible to register as players.

When registering a PisangBet account, you are required to provide truthful, accurate, and complete information. This includes your full name, Malaysian mobile number, email address, and bank account number for withdrawal purposes.

You are solely responsible for:

• Keeping your password and account login credentials confidential
• All activity that occurs under your account, whether with your knowledge or not
• Notify PisangBet immediately if you suspect unauthorised access to your account
• Keep your account information up to date whenever changes occur, especially your phone number and email address

PisangBet supports the following deposit methods exclusively for Malaysian players:

All deposits must be made using a payment method registered in your own name. PisangBet does not accept third-party deposits. Accounts found to be using another person's payment method will be suspended immediately pending investigation.

PisangBet is committed to processing all valid withdrawal requests within 15 minutes on regular business days. To enable withdrawal processing, your account must have completed basic identity verification.

Applicable withdrawal conditions:

• Minimum Withdrawal: RM20 per withdrawal transaction
• Withdrawal Method: Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in your name
• Bonus Rollover: If you have accepted any bonus, the applicable rollover must be completed before a withdrawal can be processed
• KYC Verification: Withdrawals exceeding RM5,000 require identity document verification (MyKad or passport)

PisangBet offers a wide range of bonuses and promotions, including a welcome bonus, weekly cashback, festive promotions, birthday bonus, and a VIP programme. All promotions are subject to the specific terms stated on each promotion's page.

General terms applicable to all PisangBet promotions:

• Only one account per individual is eligible to claim any promotion
• PisangBet reserves the right to void any bonus claimed through dishonest means or abuse
• Promotions cannot be combined unless explicitly stated
• Unused bonuses will expire automatically once the validity period ends
• PisangBet reserves the right to modify, suspend, or terminate any promotion at any time
• The use of software or automated methods to claim bonuses is strictly prohibited

All games at PisangBet — including slots, Live Casino (baccarat, roulette, blackjack), and Sports Betting (Malaysia Super League football, EPL, BWF badminton, e-sports) — use an independently certified RNG (Random Number Generator) system to ensure complete fairness.

By playing at PisangBet, you acknowledge and agree that:

• Game results are final and cannot be disputed unless a verifiable technical error has occurred
• In the event of a technical disruption during an active game, PisangBet reserves the right to void the round in question and refund the wager
• The use of third-party software, bots, or any method that provides an unfair advantage is strictly prohibited
• The minimum and maximum bet limits for each game are displayed within the respective game interface
• PisangBet reserves the right to void bets and winnings obtained through illegitimate means

The following activities are strictly prohibited on the PisangBet platform and may result in immediate account closure and forfeiture of all balances:

• Registering more than one account (multi-accounting)
• Using a false identity or someone else's identity
• Colluding with other players to manipulate game outcomes
• Use of bots, automated scripts, or tools that provide an unfair advantage
• Attempting to exploit software errors or system bugs (bug abuse)
• Money laundering or financing illegal activities through the PisangBet platform
• Attempts to abuse the bonus system through multiple registrations or circumvention methods

PisangBet reserves the right to suspend, restrict, or close any account at any time without prior notice if:

• Account found to be in breach of any part of these Terms & Conditions
• Account holder found to be under 18 years of age
• Registration information found to be false or misleading
• A directive has been received from the relevant legal authority
• Account found to be involved in fraudulent activity or money laundering

You may also close your account at any time by contacting the PisangBet customer support team. Any valid balance (meeting rollover requirements) will be returned to you once the verification process is complete.

PisangBet takes problem gambling seriously and is committed to providing a safe and responsible gaming environment. The following tools are available to you under account settings:

• Daily/Weekly/Monthly Deposit Limit: Set the maximum amount you can deposit within a specified period
• Loss Limit: Limit the amount you can lose within any given period
• Session Time Limits: Set your daily playing time limit
• Temporary Self-Exclusion: Take a break from the platform for 24 hours up to 6 weeks
• Permanent Self-Exclusion: Permanently close your account if needed

To the extent permitted by law, PisangBet is not liable for any loss or damage arising from:

• Technical failures, internet disruptions, or issues beyond PisangBet's control
• Losses incurred as a result of fair and legitimate game outcomes
• Unauthorised access to your account resulting from your own negligence
• Processing delays caused by third parties such as banks or e-wallet providers
• Any indirect, incidental, or consequential losses

In all circumstances, PisangBet's maximum liability to you shall not exceed the total amount you have deposited in the 30 days preceding any claim.

PisangBet reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being posted on the platform.

We are committed to keeping you informed of important changes through:

• Email notification to the address registered on your account
• In-platform notification upon next login
• Banner or notice on the PisangBet website homepage

Continued use of the PisangBet platform after any amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the changes, you may close your account and withdraw any valid balance.

For any enquiries regarding these Terms & Conditions, please contact the PisangBet support team by email at support@pisangbet.ws or via live chat within the platform.